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Case Study: Customer Perspectives

Case Study: Customer Perspectives
Web Address: www.customerperspectives.co.uk
Date of Website: October 2005
Package: Business Package
Extras: Client Extranet
Application processing module

Background
Customer Perspectives are a mystery-shopping agency that provides mystery-shopping services throughout the UK. Customer Perspectives approached Hex Design with a brief to create and design an online tool that would enable them to:

  • Educate new clients about the company and how they work
  • Attract and recruit mystery shoppers from around the UK
  • Provide a secure client and mystery shopper online communication portal

Solution
A website identity was created in conjunction with the companies existing brand style thus further reinforcing their brand identity whilst maximising site usability.

The functional design of the site easily enables new users to learn about the company and the way in which they work, plus allows users, clear and easy interaction with Customer Perspectives.

Supporting the website is an online database which enables Customer Perspectives to download new mystery shopper applications directly into their database and for mystery shoppers to manage and update their personal profiles.

The interactive client and mystery shopper login allows clients access their own results and reports in real-time, whilst allowing mystery shoppers the ability to view available projects and download project materials.

Client Quote
"We chose Hex because we were impressed with the creativity of the design, plus the speed and strength of their service. Our website is key to our business strategy and by working in long-term partnership with Hex we are confident that the web will continue to deliver against our demanding business objectives."

If this scenario sounds like your business then please contact us and we would be happy to discuss your requirements.

Key Services


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